**Effective Date:** 8/1/24
At Laurel and Laverne, we strive to provide an enjoyable shopping experience for our customers on TikTok. Below is our shipping policy, designed to balance transparency and efficiency, benefiting both sellers and buyers. Please read carefully before placing an order.
#### 1. **Processing Time**
- Orders are processed within **1-5 business days** of payment confirmation. During this time, we prepare your order, confirm details with suppliers, and arrange for shipping.
#### 2. **Shipping Times**
Since we use a dropshipping method, shipping times may vary depending on the location of the supplier and the destination of the order. The estimated shipping times are as follows:
- **Domestic Shipping (Within [Country]):** 7-15 business days.
- **International Shipping:** 15-30 business days.
> **Note:** Some products may ship faster, while others may take longer due to supplier location or customs delays. The estimated delivery time will be provided on each product page and in your order confirmation.
#### 3. **Shipping Costs**
- We offer **standard shipping** with tracking at a competitive rate.
- Free shipping may be available on select items or when a promotional offer applies.
- Expedited shipping options are not available due to the dropshipping model.
#### 4. **Tracking Information**
Once your order is shipped, a tracking number will be provided via TikTok or email. Please allow up to 5 days for the tracking information to update.
#### 5. **Delayed or Lost Shipments**
While we strive to meet the estimated shipping times, some delays may occur due to customs processing, holidays, or other unforeseen factors. If your order has not arrived within the expected time frame, please contact our customer service for assistance. Orders lost during transit will be replaced or refunded after an investigation.
#### 6. **Order Cancellations & Changes**
Once an order has been processed and shipped, cancellations or changes are no longer possible. Please contact us immediately after placing your order if you need to make adjustments.
#### 7. **Buyer and Seller Benefits**
- **For Buyers:** By using a dropshipping model, we can offer a wide variety of products at competitive prices. We regularly check with suppliers to ensure quality standards and minimize shipping times.
- **For Sellers:** The flexibility of dropshipping allows us to provide more product variety without the overhead of inventory storage, enabling better prices for buyers and higher profit margins for sellers.
#### 8. **Customs, Duties, and Taxes**
For international shipments, the buyer is responsible for any customs duties, taxes, or additional charges imposed by the destination country. We recommend checking with your local customs office for details before placing an order.
#### 9. **Returns & Refunds**
If the product arrives damaged, defective, or not as described, you may request a return or refund. Please initiate a request within **7 days** of receiving the order by contacting our support team with photos and a description of the issue.
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By placing an order, you agree to this shipping policy. For any inquiries or assistance, please contact us at laurelandlaverne@gmail.com.
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This policy ensures clear communication about shipping timelines and responsibilities, helping manage customer expectations while supporting the seller's dropshipping logistics.